Quality of health care is a crucial part of the Pacific journey when accessing primary health services. However, many are less likely to be satisfied with their general practitioner and pharmacies are not perceived to resolve medication problems. Little is known about Pacific specific experiences and primary health service delivery models. This study has four objectives and includes: understanding Samoan and Tongans’ experiences in Auckland; developing a service delivery model for these populations; assessing the model through co-assessment using: i) case studies of diabetes and contraception; ii) community meeting; and iii) providing recommendations to stakeholders on policy changes. Data will be collected through qualitative interviews, one co-design workshop and one co-assessment workshop and community meeting. This research will inform Auckland health providers of culturally appropriate ways to deliver health services.